Making a Difference: Streamlining Patient Care and Liberating ResourcesFollowing the success of her first book Clear Direction, the author now takes you into the dynamic world of healthcare. Reflecting on lessons learned from South African state hospitals, she illustrates tried and tested Lean concepts, tools and techniques to assist in streamlining In this guide you will discover theory, advice, examples and templates to help you answer these questions: What problem are we trying to solve? How will we engage staff in