Dealing with Difficult People (HBR Emotional Intelligence Series)Author: Harvard Business Review Language: English Binding: Paperback Publisher: Harvard Business Publishing Imprint: Harvard Business Publishing Pages: 160 At the heart of dealing with difficult people is handling their and your own emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our
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Dealing with Difficult People (HBR Emotional Intelligence Series)