One Night at the Call CenterBy: Chetan Bhagat Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, providing technical support for a major U. S. appliance corporation. Skilled in patienceand accent managementthey help American consumers keep their lives running. Yet behind the headsets, everybodys heart is on the line. Shyam (Sam to his callers) has lost his self confidence
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